The Details

Bakery Policies

Everything you need to know about ordering — lead times, allergies, pickup, delivery, and payments.

Order Lead Times

Custom cakes and dessert orders: at least 3–5 days notice.
Catering and event dinners: 1–2 weeks for most events; 2–4 weeks is ideal during busy seasons.
Holiday weekends and wedding season fill quickly — please book as early as possible.
Rush orders may be accommodated when the schedule allows; a rush fee may apply.

Please list all allergies and dietary restrictions (gluten-free, nut-free, dairy-free, vegetarian, vegan) in the special requests field when you submit your inquiry.
Jadee takes cross-contamination seriously and will discuss how your items can be safely prepared.
For severe or life-threatening allergies, we will be upfront about whether an item can be guaranteed allergen-free. If we cannot guarantee safety, we will not take the risk.
Allergen-friendly items are prepared in a shared kitchen. While every effort is made to prevent cross-contact, a 100% allergen-free environment cannot be guaranteed.

Pickup is available by arrangement in Rochester. A time will be scheduled when your order is confirmed.
Delivery is offered for catering and larger orders within the greater Rochester area. A delivery fee applies based on distance.
Catering deliveries include setup when arranged in advance. Please request setup in your inquiry.
Perishable items should be refrigerated promptly. Jadee will provide storage and serving guidance with your order.

A deposit is required to reserve your date for catering and large custom orders. The amount is based on the scope of your event and will be discussed before confirmation.
Final balances are due on or before pickup/delivery.
Accepted payment methods will be confirmed when your order is placed.
Deposits hold your date and cover initial ingredient sourcing.

Cancellations made at least 7 days before the event may receive a partial deposit refund, minus any non-recoverable ingredient costs.
Cancellations within 7 days of the event are non-refundable, as ingredients and preparation time have already been committed.
Changes to guest counts or menu items should be made as early as possible. Changes within 3 days of the event may not be accommodated.
If Jadee must cancel for any reason, a full refund will be issued.

Questions about a specific order?